Fulfillment, Return & Refund Policy

To provide the best customer satisfaction, we provide the following solutions. For an immediate response, please call the restaurant. The preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.

Fulfillment

Once we confirm your order we will try our best to complete the order as soon as we are able to or as close to the scheduled time as possible. We might be experiencing a higher volume on certain hours. Please check your email if there is communication back to you on a different confirm time. You can also check the order status on the receipt email sent out when you submit the order.

Food Order Errors

If you receive food that is different as shown on the receipt, we sincerely apologize. Please call us as soon as you notice that there was an error. You may come to return the incorrect item and pick up the corrected one. You will be refunded the sales price amount associated with the error and recharged for the new items price.

Food Order Incomplete

On the rare occasion that you do not receive all the food items as shown on your receipt, please call us as soon as you notice any missing item. We will refund the amount to the original payment method.

Spice Level

We offer a choice of spice levels but spice can be different for everyone. We usually suggest that you are on the side of caution and choose a lower spice level because you can add spice in, but can’t take it out! We do not offer discounts or refunds for a preferred different spice level.

Jasmine Rice Rittenhouse

Address

306 S 16th St, Philadelphia, PA 19102, USA

Phone

215-546-0818

Regular Hours
Monday: 11:30am - 10:30pm
Tuesday: 11:30am - 10:30pm
Wednesday: 11:30am - 10:30pm
Thursday: 11:30am - 10:30pm
Friday: 11:30am - 10:30pm
Saturday: 12pm - 10:30pm
Sunday: 12pm - 10:30pm
Social Links
Questions About Your Order?

Call: 215-546-0818